Customer Support
Get help from the XInterview support team, access self-service resources, and learn how to submit support requests for faster resolution.
Get help quickly
Need help? We’re here for you.
Before you contact support, check the self-service resources below first. Most common questions and issues are already covered there, and the AI Help desk is usually the fastest way to get an answer right away.
AI Helpdesk
Instant answers and guided support.
FAQ Questions
Quick answers to common questions.
Troubleshooting
Fix common technical issues quickly.
Contact support
If you still need help, contact the support team directly.
Email support: help@xinterview.ai
Most support requests receive a response within 24 hours during business days.
Before sending an email
To help the team resolve your issue faster, please include:
Please include
Include as much detail as you can so the team can resolve your issue faster.
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A clear description of the issue
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Screenshots of errors or problems
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Screen recordings or videos, if possible
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Steps to reproduce the issue
Providing complete information helps avoid delays caused by missing details.
For interview-related issues
If your issue is related to an interview, include the following details in your email:
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Interview link URL
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Candidate email address, if applicable