Camera and Microphone Permission Guide
Help candidates fix blocked or undetected camera and microphone issues by checking browser and device permissions.
Use this guide when a candidate cannot start the interview because the camera or microphone is blocked or not detected.
In most cases, the issue happens because browser or device permissions are disabled.
Important Note for Recruiters
Note: A detailed troubleshooting article is already available in the right-side chat section of the interview page.
If a candidate reports camera or microphone issues, first ask them to review the article and follow the troubleshooting steps provided there before proceeding with additional support.
Common Candidate Issue
If the candidate sees:
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A blank camera preview
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Camera access blocked
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Microphone not detected
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Unable to start recording
Ask them to confirm camera and microphone permissions are enabled in both:
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Browser settings
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Device or system settings
Browser Permission Troubleshooting
Google Chrome
Open site settings
Click the padlock icon in the address bar and open Site Settings.
Allow camera and microphone
Set Camera to Allow and Microphone to Allow.
Reload the page
Reload the interview page.
Firefox
Open site permissions
Click the shield icon in the address bar and open Site Permissions.
Enable access
Enable Use Camera and Use Microphone.
Refresh the page
Refresh the page.
Safari
Open Safari settings
Open Safari Preferences.
Open website permissions
Go to the Websites tab.
Allow camera and microphone
Select Camera and Microphone, then set the interview site permission to Allow.
Microsoft Edge
Open site permissions
Click the padlock icon in the address bar and open Site Permissions.
Allow access
Set Camera and Microphone access to Allow.
Device or System Permission Troubleshooting
Windows 10 / Windows 11
Open settings
Open Settings.
Go to privacy settings
Go to Privacy & Security.
Enable camera access
Open Camera and enable Allow apps to access camera.
Enable microphone access
Open Microphone and enable Allow apps to access microphone.
Check browser access
Confirm the browser is enabled in the allowed apps list.
macOS
Open system settings
Open System Preferences.
Go to privacy settings
Go to Security & Privacy and open the Privacy tab.
Enable browser access
Enable browser access under Camera and Microphone.
iPhone / iPad
Open settings
Open Settings.
Go to privacy
Go to Privacy.
Enable access
Open Camera and Microphone, then enable access for Safari or the browser being used.
Android Devices
Open settings
Open Settings.
Open app permissions
Go to Apps, select the browser app, and open Permissions.
Allow access
Allow Camera and Microphone.
Additional Troubleshooting Steps
If the issue still continues, guide the candidate through these steps:
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Close applications using the camera or microphone, including Zoom, Microsoft Teams, and Skype.
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Restart the browser and reopen the interview link.
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Try using an Incognito or Private browser window.
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Restart the computer or mobile device.
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Try another browser.
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Test the camera and microphone in another application to confirm the hardware is working properly.
FAQs
Start with the quickest fix: confirm the browser has permission to use the camera and microphone, then reload the interview page. In many cases, the browser does not detect the updated permission until the page refreshes.
Yes. After changing camera or microphone permissions, refresh the interview page before testing again. Some browsers keep the old blocked state until the page reloads.
The block may still exist at the device level, the browser may need a refresh, or a previous block setting may still be saved for that site. Check both browser permissions and system permissions before trying again.
Yes. Apps such as Zoom, Microsoft Teams, Google Meet, or screen recording tools can take control of the camera or microphone. Close those apps completely, then reopen the interview page.
It can. If the issue continues after permissions are enabled, ask the candidate to open the interview in another supported browser or on another device. This helps confirm whether the problem is tied to the current browser or system setup.
That usually points to a browser permission, browser extension, or site-specific restriction rather than a hardware failure. Ask the candidate to try a private browsing window, disable extensions, or switch to another browser.